REFUND POLICIES

To ensure efficient program planning, avoid overbooking, and cover essential operating expenses (salaries, pool, equipment, insurance, etc.), no refunds will be processed. However, the Ohana Board may review individual situations at their discretion.

If a refund is approved by the board, a credit will be issued to your account, minus any transaction fees. If credits are not utilized within six (6) months, they will be forfeited.

TRANSACTION FEES:

Electronic Transactions: All electronic transactions incur a fee from Crossbar.

Credit Card Fees: 4% + $0.99 per transaction.

ACH Fees: 2% + $0.99 per transaction.

DONATION RECEIPT:

Players may choose to donate their remaining balance upon early withdrawal from the season. Families can request a donation letter for IRS purposes. Ohana will provide a letter for your tax preparer indicating the donation amount corresponding to the remaining credit balance.

VACATIONS:

We understand the importance of family time, especially during the summer months. However, payment credits will not be granted for missed practices due to vacations or other personal reasons.

If a tournament is cancelled by Ohana due to lack of participation, a full refund will be credited to your account. If credits are not utilized within six (6) months, they will be forfeited.

DONATION RECEIPT:

Players may choose to donate their remaining balance upon early withdrawal from the season. Families can request a donation letter for IRS purposes. Ohana will provide a letter for your tax preparer indicating the donation amount corresponding to the remaining credit balance.

We understand that unforeseen circumstances may arise that require you to cancel your registration. Our refund policy is designed to be fair and transparent. Please review the details below:

TRANSACTION FEES:

Electronic Transactions: All electronic transactions incur a fee from Crossbar.

Credit Card Fees: 4% + $0.99 per transaction.

ACH Fees: 2% + $0.99 per transaction.

Full Refund Less Transaction Fees :

A full refund less transaction fees will be issued if a cancellation request is received at least 14 days before the program start date.

Partial Refund Less Transaction fees:

A 50% refund less transaction fees will be issued if a cancellation request is received between 7 to 13 days before the program start date.

No refund:

No refund will be issued if a cancellation request is received less than 7 days before the program start date.

Medical Refunds:

If a participant needs to withdraw from the program due to a medical reason, a prorated refund may be considered. A valid medical certificate must be provided.

Program Cancellation:

If Ohana Water Polo Academy cancels a program, a full refund will be issued to all registered participants.

How to Request a Refund:

To request a refund, please contact us at info@ohanawpa.org with the participant’s name, program name, and reason for cancellation.

Refunds will be processed within 14 business days of receiving the request.

Contact Information:

For any questions regarding the refund policy, please contact us at info@ohanawpa.org.